Warranty

 

All of our jewellery pieces come with a 1-year warranty.

 

Your Neve jewellery can enjoy ultrasonic cleaning services which are able to remove dullness and dirt accumulated on the metal. 

 

** Additional services like re-polishing, re-grinding, and removing scratches on rings will be charged. **

Maintenance does not cover any loss or wear and tear caused by artificial, accidental, negligent damage, or misuse. If the ring is repaired or modified by a company other than Neve, the warranty will be automatically expired.

 

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Order Confirmation

 

The completed transaction will be confirmed with a confirmation email within 3 working days.

 

If you have not received the email after you have placed the order within that period, please contact us. 

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It is acceptable if you have changed your mind about another product at this stage, please reply and request within 48 hours after the confirmation is received. Let us know the new selected design and we will then email the new confirmation to you.

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If we do not receive a reply within the timeframe then the order is processed automatically. 

 

 

 

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Shipping 

 

Hong Kong:
We offer FREE LOCAL DELIVERY on orders over HK$3000 or above by SF Express.

**Extra costs incurred in the delivery process are not included, such as residential surcharges, remote area surcharges, etc. **

International:
We use FedEx for international shipments. Please contact us for the shipping fee.

 

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Returns and Exchanges

 

Once the transaction has been successfully made, it is non-refundable. 

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However, you are able to change your mind for another order free of charge for another product within 48 hours after you have received your order confirmation, the settlement will have to be made for price differences. 

 

If we do not receive a reply to the email within the timeframe then the order is processed automatically.

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You can also request for store credit if you wish to make a return, or exchange for other products within 7 calendar days of receiving the package if there is any manufacturing defect. Payment is required for price differences if the new item of your choice has a higher value than the previous one. You are also responsible for the back-and-forth shipment.

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If 7 days have gone by and the request is not made then unfortunately we would not be able to offer you the return or exchange. 

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To be qualified for the product exchange or return for store credit, you are required to provide your order number, invoice details, payment method and record, and photos of the received item(s).

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No return or refund or exchange is accepted if the purchased item is returned for reasons other than manufacturing defects.

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We will ensure that all packages are properly packed to prevent any damage during the shipping process. If there is any problem regarding the quality of our product, please contact us within 24 hours of receiving your package.

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Please contact us via email / WhatsApp and keep the original packaging and receipt.

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